Gas and Electricity Supplier Switching Service

Frequently Asked Questions (FAQ)

How do I switch my gas and electricity supplier?

Switching energy suppliers couldn’t be simpler, log on to the Moneysupermarket.com website and follow the steps below:

  1. Enter your postcode.
  2. Enter your current gas and/or electricity supply details.
  3. Select your preferred type of energy and method of payment.
  4. Moneysupermarket.com will then search all energy suppliers available in your region and bring up a table of results; you can sort these results by green energy providers or product. We will also list any additional benefits each energy supplier could be offering.
  5. Select the supplier you have chosen to switch to.
  6. Follow the apply icon to sign up to your chosen tariff.
  7. Fill in our easy to follow application form.
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How long will it take to switch my gas and electricity supplier?
The whole process of switching energy suppliers can take between 28 and 49 days. Back to top
Will my supply be interrupted?
As all energy suppliers use the pipes, meters and equipment already installed in your home there will be no interruption to your current supply. The only noticeable change is the name of the energy supplier on your bill. Back to top
If I switch, do I need to contact my current energy supplier?
The transfer of your gas and/or electricity supply is arranged by your new supplier so if you switch you will not need to contact your current supplier. Your new supplier will contact you directly to obtain final meter readings. Back to top
How can I find out who my current energy supplier is?
The name of your current energy supplier can be found at the top of your most recent bill or letter. If these are not available you can find the name of your supplier on your meter or by calling the meter number helpline on 0870 608 1524. Back to top
Can I switch if I am in debt with my current energy supplier?
Your current energy supplier has the right to object - if you are in debt with them, you will need to clear all outstanding amounts. If you pay your bills by direct debit then the outstanding amount will be taken automatically. Back to top
Who are Energywatch?

Energywatch is the independent watchdog for gas and electricity consumers. They were created in November 2000, as part of the Utilities Act, to protect and promote the interests of gas and electricity consumers in England, Scotland and Wales. They are completely independent of the energy industry, and the energy regulator Ofgem.

You can contact Energywatch by phoning 08459 06 07 08. Alternatively, visit their website at www.energywatch.org.uk

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How do you define High, Medium and Low Usage?

We define High/Medium/Low usage in line with published Energywatch rankings and will assume an average Kwh usage that will be factored against your current tariff to derive an average Annual Spend. (The Annual Spend amounts quoted below are approximate and represent the figures likely to be returned from your tariff; the exact amounts will be presented at the top of the results table following selection of a usage bracket):

Electricity
User Avg. Electricity Consumption* (Kwh) Approximate Annual Spend*
Low User 1500 £211
Medium User 2924 £356
High User 4337 £501
Gas
User Avg. Electricity Consumption* (Kwh) Approximate Annual Spend*
Low User 6382 £211
Medium User 12415 £356
High User 18398 £501

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